We have with us today speaker, author and businessman,
Dr Ian Brooks.
For some time now, Ian has been recognised as one of Australasia’s
top business speakers. Each year, he delivers over 120 keynote addresses
and seminars in Australia, New Zealand and overseas. He is only one
of a handful of Australians and New Zealanders invited to speak at
the Million Dollar Roundtable, the world’s largest convention
of insurance salespeople.
Ian is the most published business author in Australasia’s
history. He has written 15 books on business management and customer
care. One, Second To None: Six Strategies for Creating Superior Customer
Value, has sold over 70,000 copies in New Zealand and Australia. His
books are sold in several countries. Two have been translated into
Portuguese and one, Persuade Your Customers to Pay More, is one of
Brazil’s best-ever selling business books. His most recent book,
101 Quick Tips for Creating A Great Customer Experience, published
by Penguin, is already a bestseller in Australia and New Zealand.
Ian is also a regular columnist on customer care for the New Zealand
Business magazine.
A passionate and tireless advocate of importance of looking after
customers, Ian has consulted to large corporations as well as to many
local authorities in the Southern Hemisphere. He is also a practicing
businessman, having been chairman or a director of many small companies.
He is currently managing director of Nahanni Publishing Limited and
chairman of Zero Emission Limited and Tell Simon Limited, a turn-key
customer feedback system.
I know you will find Ian’s talk today to be stimulating, provocative
and entertaining.
Please welcome Dr Ian Brooks.
