 "Even an hour with this man will make a difference."
Ian Brooks is New Zealand's leading expert on customer care, creating customer value and becoming customer driven.
The author of 15 books on business management, Ian is the most published business author in New Zealand’s history. He is a regular columnist for New Zealand Business.
A former clinical psychologist with over 30 years business experience, Ian is well placed to help people attract, keep and sell more to customers.
Ian has consulted to public and private organisations in every industry sector in Australasia and North America, helping them to grow in this competitive market.
He has considerable experience in retail. His road show for the New Zealand Retailers Association attracted the largest audiences in the association’s history. Ian is currently Customer Care Advisor to such retail brands as Diva, Bras n Things, Lovisa, Adairs, Sanity Entertainment and Dusk.
Ian also has extensive experience in financial services sector. He was on the board of Caledonian Financial Services, has addressed the Million Dollar Round Table in the USA and many Australasian conferences for Financial Advisors, and has written a book on Sovereign Assurance.
Dr Brooks also has extensive experience in the public sector. He has spoken to numerous conferences in local government and health and has worked with a large number of local authorities including Auckland, Christchurch, Dunedin, Hamilton, Waikato, Northland, Upper Hutt and Porirua councils.
Dr Brooks is a practicing
businessman who has held a number of board positions. He is currently managing director
of Nahanni Publishing,
a chairman of Zero Emissions Limited and of Tell
Simon Limited.
What Ian Can Do for
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