 "Even an hour with this man will make a difference."
Dr Ian Brooks is New Zealand’s leading expert on customer care, creating customer value and becoming customer driven. As a former clinical psychologist and someone with over 35 years of experience in business, he is well placed to help people understand what it takes to attract, keep and sell more to customers.
Dr Brooks has written 15 books on business management and customer care. Over 100,000 copies have been sold in Australia and New Zealand. His books are also sold in North America, Great Britain and South Africa. Two books have been translated into Portuguese and are best sellers in Brazil. His latest book, written with Debbie Mayo-Smith, called 101 Tips for Creating a Great Customer Experience, was published by Penguin in early 2008 and is already a best seller. Ian is also a regular columnist on customer care for the New Zealand Business magazine.
A much sought after and internationally recognised business speaker, Ian inspires and entertains over 120 audiences each year in Australia, New Zealand, Canada, the United States, Great Britain, Dubai and Brazil. He is one of a few from New Zealand to have spoken at the Million Dollar Round Table in America, the world’s largest convention of insurance agents. His road show for the New Zealand Retailers Association attracted the largest audiences in the association’s history.
For nearly 30 years, Ian has consulted to public and private organisations every business sector in Australasia and North America helping them to survive and grow in this crowded and competitive market place.
Ian has considerable experience in retail. His road show for the New Zealand Retailers Association attracted the largest audiences in the association’s history. Ian is currently Customer Care Advisor to such retail brands as Diva, Bras n Things, Lovisa, Adairs, Sanity Entertainment and Dusk.
Ian also has extensive experience in financial services sector. He was on the board of Caledonian Financial Services, has addressed the Million Dollar Round Table in the USA and many Australasian conferences for Financial Advisors, and has written a book on Sovereign Assurance.
Ian also has worked extensively in the public sector. He has spoken to numerous conferences in local government and health, and has worked with a large number of local authorities including Auckland, Christchurch, Dunedin, Hamilton, Waikato, Northland, Upper Hutt and Porirua councils.
Dr Brooks is a practicing
businessman. He has owned businesses and has held a number of board positions
in small and medium-sized companies. He is currently managing director
of Nahanni Publishing,
chairman of Zero Emissions Limited and
a chairman of Tell
Simon Limited, a turn-key customer feedback system.
Ian is also a regular columnist on customer care for the
New Zealand Business magazine.
What Ian Can Do for
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